FAQs

Answers to Popular Questions

How do I change my password?

You are able to change your password on the My Account page. On the page there is a Password tab. Click on it and proceed to change your password.

How do  offers work?

Each discount offer has its own conditions depending on the retailer.
Please check the Description and Conditions within each of the featured offers for full details on on the offer works

How do I purchase Gift Cards?

Gift Cards: Instant gift cards: Woolworths group retailers: including; (Woolworths Supermarkets, BIG W, BWS, Dan Murphy’s and EG Ampol fuel sites.) are emailed to your email address instantly (within minutes of purchase).
Please check your Junk Mail if you do not see your order in your Inbox.

All other eGift cards are emailed to your authorised registered email address usually within 4hrs and up to 8hrs from when we see payment that shows in our bank account for an authenticated credit /debit card and direct payment (EFT). A maximum order limit of $1,000 applies. 6 cards maximum per order. For security reasons, e-gift cards will only be emailed to the authorised registered email address to current users. A fair use policy of a maximum combined order value of $9,000 per 30 days applies for direct payments and $2,000 per 10 days for credit card payments. Personal orders only accepted.

For direct payments (EFT), our payment details are emailed to you when you complete the order. You can then complete the payment into the Where To Enjoy bank account as per details emailed to you. Please check your Junk Mail if you do not see your order in your Inbox.
We usually receive direct payments within hours which allows your order to be processed and emailed to you that day.

Lost/stolen/misplaced Gift Cards:
Gift cards (standard and eGift cards) have a cash value and should be treated as such: Once dispatched, Gift cards are your responsibility, and cannot be replaced or cancelled if lost in transit or lost by you. As per retailer’s terms and conditions, you accept that if cards are lost or stolen we cannot refund any amount to you or replace cards that have funds spent.

What payment options are available?

For all types of payments:
On your bank/credit card statement you will see payment has been made to: Where To Enjoy

Payment by Direct Bank deposit.
Payments by Direct Bank deposit do not have transaction fees. When you select Direct Bank deposit. Pay directly into our bank account, our payment details are emailed to you when you complete the order. You can then complete the Direct Bank deposit payment into our bank account as per details emailed to you. Ensure that you place the order receipt number and your name when making payment so that we can see that it is your order that has been paid for.

Payment by Credit Card
Credit and debit cards incur a 1% transaction fee.
Gift cards cannot be paid using a gift card or a prepaid or other credit card that does not have your name.

WE NEVER REQUEST YOUR BANK ACCOUNT DETAILS.
If you choose to pay via Direct Bank deposit, you must include the order number that you receive when you complete your order or your name.
The order number must be placed on your payment reference by you or your bank when you are completing the Direct Bank deposit payment.
A reference such as “Coles card order”, or “card order” is not acceptable as we have a huge number of orders for the same cards.

Credit Card Payment Security Policy:
Where To Enjoy Credit Card Security Policy:
Where To Enjoy uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Where To Enjoy or any outside party.
– All transactions are performed under 256 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY is an authorised third party processor for all the major Australian banks.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Where To Enjoy .
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Lost Password

If you forget your password at anytime, you can click on the Lost password on the Login page.
A reset link will then be emailed to you.